Shipping Policy

Free shipping on every order

Every Moor Pet order ships free. There's no minimum.

Processing time

We process and ship orders within [1–2] business days (Monday–Friday, excluding US holidays). Orders placed on weekends or holidays are processed the next business day.

You'll get an order confirmation email right away, and a shipping confirmation with your tracking number once your order leaves our warehouse.

Delivery times

Once your order ships:

• United States: 5–10 business days — Free
• International: 7–14 business days — Free

These are estimates, not guarantees. Carrier delays, severe weather, peak holiday periods and customs inspections can occasionally add time.

Where we ship

We ship to all 50 US states and to the international destinations available at checkout. If your country isn't listed at checkout, we're not able to ship there yet.

International orders: customs, duties and taxes

International orders may be charged import duties, taxes or customs fees by the destination country. These charges aren't included in our prices and are the customer's responsibility.

Some countries restrict imports of animal-derived products such as bovine colostrum. Please check your country's import rules before ordering. If customs holds, returns or destroys a package because of local import rules, or if a package is refused because duties weren't paid, we're unable to offer a refund.

Tracking your order

Your tracking link is in your shipping confirmation email. Tracking can take 24–48 hours to show updates after your label is created.

Shipping delays

If we can't ship your order within our stated processing time, we'll email you with a new estimated ship date and give you the option to cancel for a full refund.

Incorrect addresses

Please double-check your shipping address at checkout. If you need to change it, email us within [12 hours] of placing your order. We can't change an address after your order ships. If a package comes back to us because the address was incorrect or incomplete, we'll reship it once you confirm the correct address.

Lost, stolen or damaged packages

If your tracking shows "delivered" but you can't find your package, please check around your property, with neighbors and with your local post office first.

If your package is lost in transit or arrives damaged, email us within [7] days of the delivery date (or expected delivery date) with your order number and, for damage, a photo. We'll send a replacement or issue a refund.

Free gifts

Free gifts included with a bundle offer ship in the same package as your order.

Questions

Email us at [themoorpet@gmail.com] with your order number and we'll get back to you within [1 business day].